My Role
Research · Layout Design · Flow Design · Component Design · Interface Design
Challenge
The Problem
Smart at Work enables organizations to operate digitally with high productivity, agility and efficiency. However, its non-intuitive workflow and usability issues hindered users’ efficiency.
Discovery
Research & Pain Points
Journey mapping and direct feedback helped uncover where people were losing time and confidence in everyday tasks.
Definition
Define the Problems
A second survey clarified which areas required the most urgent improvements.
Navigation
News
Calendar
01 · Navigation
Shorter Paths, Faster Work
Users experienced delays accessing projects, struggled to find documents and found common collaboration tasks inefficient.
- Project: Delays accessing desired projects.
- Document: Frequently used files were difficult to find.
- People: Inviting colleagues to meetings was inefficient.
- CRM: Focused leads were difficult to update.
Existing project navigation flow
Hustle and time-consuming
to arrive wanted page
02 · News
More Information at a Glance
The original module showed one article while occupying too much space. The redesign explored ways to increase information density without adding effort.
Iteration 1
Pro: Two articles with introductions are visible.
Con: Users can still only read two stories.
Iteration 2
Pro: Five stories are available through the carousel.
Con: Users may leave before later stories appear.
✓ Iteration 3
Pro: Five articles are immediately visible without waiting or clicking.
03 · Calendar
Smarter Scheduling
Meeting density, holidays and colleagues’ leave status are brought together to help people schedule work confidently.
Consistency
Design System
Shared colors, typography and interface rules create a consistent foundation for the platform.
Delivery
Final Outcome
The final index page combines the improved navigation, higher-density news and intelligent calendar experience.
Impact
Metrics & Feedback
Usability improvements increased satisfaction while reducing the time needed for frequent tasks.
Satisfaction Rate
72%
88%
88%Time Reduction
34%
Ningning Zhang
“You successfully shortened the operation path, making the site convenient and fast. These changes improved my productivity and let me focus more on my work.”
Danny Zheng
“I can easily check vacation dates, public schedules and upcoming tasks. These thoughtful features make collaboration more enjoyable and efficient.”
Emily Wong
“The expanded homepage makes company news, industry updates and events easily accessible, while fostering better team connectivity.”